Withdrawal form

If you are a customer located in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.To exercise your right of withdrawal, you can submit your cancellation or return request through our online returns portal powered by Revoq, available below.

Alternatively, you can contact us at:customercare@wecanexist.comPlease include your order number and the details of the item(s) you wish to return.Once you have informed us of your decision to cancel, you must return the item(s) within 14 days.Products must be returned unused, unopened, and in their original packaging.For hygiene and safety reasons, we cannot accept returns of opened or used cosmetic products where the protective seal has been removed after delivery, unless the product is faulty, damaged, or incorrectly supplied.Once your return has been received and approved, we will issue your refund within 14 days using your original payment method, unless otherwise agreed.We may withhold reimbursement until we have received the returned goods or you have provided proof of return shipment.Standard delivery costs will be refunded where required by applicable consumer law. Customers are responsible for return shipping costs unless the product is faulty or incorrect.Exceptions to Cancellation RightsYour right of withdrawal does not apply to:

• Products sealed for health protection or hygiene reasons that have been opened after delivery;

• Products that have been personalised or custom-made.

Your statutory rights remain unaffected.