Privacy Policy

1

Introduction

  1. THEUNSEENEXISTS Ltd, a company registered in England and Wales (No. 15897665), VAT No. 474212210, with registered office at 5 Albert Road, Southsea, PO5 2SE, United Kingdom (“we”, “us” or “our”), operates the website www.wecanexist.com (the “Site”) and related retail events and services (together, the “Services”).
  2. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services. Questions? Contact us at customercare@wecanexist.com.
  3. We are committed to protecting your privacy. As the “controller” of your data under applicable laws (GDPR and UK GDPR), this policy details how we process your personal data.
  4. You have the right to object to our processing. Email customercare@wecanexist.com to exercise this right.
2

Personal Information We Collect

  1. Device Information
    We collect details like browser type, IP address, time zone, cookies, page views, and site interactions — this is “Device Information”.
  2. Cookies: Data files stored on your device. Learn more
    Log files: Track site activity and usage data.
    Web beacons/tags/pixels: Monitor browsing behavior.
    Order Information
    We collect your name, billing/shipping address, payment info, email, phone, and purchase details.
  3. Marketing Information
    If you subscribe via events or checkout, we may send product/news updates with your consent.
  4. Account and Enquiry Information
    If you register, we store your name, email, and password. We also keep records of enquiries made through our site.
3

How Do We Use Your Personal Information

  1. Order processing and fulfilment
    Account setup
    Customer support
    Returns and refunds
    Marketing (with consent)
    Targeted advertising (with consent)
    Fraud prevention and legal compliance
    Product development and analytics
    We rely on contract, consent, legal obligations, and legitimate interests (balanced with your rights).
4

Sharing Personal Information

  1. We share personal info with:

    Shopify (Privacy Policy)
    Google Analytics (Privacy Policy)
    Klaviyo (Privacy Policy)
    Regulatory or law enforcement authorities, if required
    5. Behavioural Advertising
    You may see targeted ads based on your usage.
  2. You can opt out via:

    Facebook
    Google
    DAA Opt-Out
    Do Not Track. We do not alter our data collection if a Do Not Track signal is received.
5

Your Rights

  1. You can:

    Access, correct, delete, or restrict your data
    Object to processing
    Request portability (data transfer)
    Withdraw consent at any time
    Complain to the UK Information Commissioner’s Office
    Email us at customercare@wecanexist.com to exercise any rights.
6

Data Retention

  1. We retain data only as long as necessary. Banned users' data may be held indefinitely for fraud prevention.
7

Children

  1. You must be 18+ to use our Services. We do not knowingly collect data from minors. Contact us to request removal if needed.
8

Security

  1. We apply reasonable technical and organisational protections, but no system is 100% secure — especially over the internet.
9

International Transfers

  1. If we transfer your data outside the UK/EEA, we use adequate safeguards such as Standard Contractual Clauses.
10

Cookies

  1. We use cookies for functionality, analytics, and ads. Blocking them may affect your experience. Learn more at allaboutcookies.org.
11

Changes

  1. We may update this policy and will notify you of material changes via email or our website.
12

Contact

  1. EMAIL: customercare@wecanexist.com
  2. MAIL: THEUNSEENEXISTS LTD, 5 Albert Road, Southsea, PO5 2SE, United Kingdom